YellowAI Review 2025: Features, Pricing & Use Cases

The AI landscape is full of noise and names, and Yellow.ai is one of the more fun names. Think about what it would be like to have a smart assistant that not only brings chat ai to the table but does so with emotional intelligence! Yellow.ai does just that: it combines the best of chat ai with emotional intelligence and cognitive automation. Businesses like it because it's simple, smart, and scalable, which makes it a great solution for user and employee experience. Yellow messenger introduces a new space within enterprise AI for engaging conversations from customer support to internal tasks. Is Yellow.ai right for your business? Now let's explore the details.

In this post, we are going to review the features, pricing, and examples of Yellow.ai in action. We will also compare it to others like Freshchat AI, Intercom, and more. If you have been eagerly waiting to learn how Yellow.ai works along with its ability to change your use of crm tools while also improving the customer experience, you’ve come to the right place.

Quick Summary

​Yellow.ai is an AI engine that focuses on your business interaction with customers and transforms them into more enjoyable experiences to relieve human chatbot workers. It provides useful chatbots, voice solutions, and the automation of customer engagement across channels. One standout feature is ECA (emotionally connected assistant) to humanize the experience with AI. A business can use Yellow.ai to streamline customer service, sales, or internal experiences.

In my blog, I will take an in-depth look at this platform in terms of its features, pricing packages, and how it relates to others. We will also look at case studies to provide insight into how Yellow.ai can fundamentally impact your interaction with customers and employees.

What is Yellow.ai?

Yellow.ai is a conversational AI platform to automate customer service, sales, and internal operations that connects customers seamlessly through every channel - web, mobile, voice, etc. The standout feature is the ECA (Emotionally Connected Assistant). It allows businesses to connect with customers on a humanistic level. This is not just another chat AI tool, but rather an AI built for context, tone, and emotion.

Businesses can leverage Yellow Messenger for anything from handling inquiries like customer service to processing transactions to personalized recommendations. It's like having a digital employee that works 24/7, never takes vacation, and improves over time. Yellow.ai is perfect for companies looking to scale their operations without eliminating the human connection.

​​Key Features of Yellow.ai

1. Emotionally Connected Assistant (ECA)

The ECA feature is what makes Yellow.ai so unique and the key differentiator between applications. ECA is great not only based on customers' inputs, but we say it reacts, ECA can "feel" customer emotions. If the customer is frustrated, ECA will recognize that there's a problem and will try to assist faster than go through the motions. This can help reduce churn and overall customer satisfaction.​
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2. Multi-Channel Engagement

Yellow.ai enables engagement over multiple channels, so whether it’s your website, mobile app, social media, or voice, Yellow Messenger provides a uniform experience. This omnichannel experience allows customers to interact on the platform of their preference, and businesses do not have to manage multiple systems.

3. Automated Workflows

With Yellow.ai, businesses can automate repetitive actions like responding to FAQs, processing orders, or maintaining records in crm tools. These workflows can be created without coding and can handle complex scenarios. Automation keeps agents focused on high-value tasks while AI manages routine ones.

4. AI-Powered Insights

Yellow.ai provides analytics that enable organizations to fully understand customer behaviors, keep track of their interactions, and performance. These insights equip businesses with the capabilities to formulate plans, service quality measures, and customer anticipation. It is like having a business analyst on the clock.

5. Voice AI

If you are a business in retail, banking, or hospitality, then voice interactions will be essential. With Yellow.ai's voice AI, companies are able to support customer questions through the voice assistant, so now customers can gain answers, place orders, or troubleshoot issues simply by asking.

​Pricing of Yellow.ai

Yellow.ai offers several pricing tiers to accommodate businesses of all sizes. Here's a breakdown of their plans:

Starter Plan: $15/month per user.

Essential Plan: $25/month per user.

Professional Plan: $45/month per user.

Enterprise Plan: Custom pricing based on requirements.

Although every plan includes basic features, higher tiers unlock advanced features such as complex integrations, advanced product analytics, and the ability to access priority support. The Starter Plan is a great entry point for businesses who are just starting their journey with conversational AI, but for businesses with advanced needs, you need to explore options in the Professional and Enterprise plans. 

​Use Cases of Yellow.ai

1. Customer Service Automation

Businesses deploy Yellow Messenger in multiple ways, such as managing customer inquiries, processing returns, and providing instant support. That helps expedite the process of management, which cuts down wait time and improves the overall support and service experience. The ECA feature helps to resolve the issue quickly by being 'emotive' with the consumer while finding the proper way to provide solutions.

2. Sales Engagement

Yellow.ai can help sales teams with everything from qualifying leads to answering questions about products, scheduling demonstrations, and offering product recommendations based on customer preferences. This helps increase the sales team's efficiency by eliminating repetitive questions from customers while enabling teams to concentrate on closing sales.

3. Internal Helpdesk Automation

Companies can also use Yellow AI to establish internal helpdesks. This can assist with everything from answering an employee's questions about a policy, tracking lease balances and providing IT-related help. This enables departments to operate efficiently by minimizing the effort of their HR or IT teams.

4. Voice Commerce

Retailers can leverage Yellow.ai's voice solutions to publish voice-based shopping. Customers can use their voice to request product recommendations, check prices, or even place orders. This adds a contemporary twist and convenience to the shopping experience.

Yellow AI vs. Freshchat AI

Freshchat AI is well known for its reasonably simple interface and solid CRM integration. It is ideally suited for businesses looking to simplify their engagement with customers through chat, and also need a reliable solution for multiple customer conversations. Conversely, Yellow.ai offers a strong suit in emotional intelligence and multi-channel versatility. If your business is heavily reliant on voice interactions or seeks advanced automation, Yellow.ai is better suited for your needs.

Freshchat AI

Freshchat AI primarily belongs to the Freshworks ecosystem. As such, it offers a simple interface for managing chat conversations with customers. Freshchat AI comes with automation features such as automated replies, conversation routing, and offers very good integration with CRM solutions. Businesses are all excited about it due to the simplicity and integration with other Freshworks products and solutions. It's a pragmatic solution for teams already using Freshworks who want a straightforward chat solution.Yellow.ai

Yellow AI
Takes conversational AI to the next level by adding emotional intelligence. Its ECA feature gives businesses the ability to engage with customers on a more personal level. Yellow Messenger also supports multi-channel communications, allowing businesses to engage with customers where they are. Its build-for-scale design is just as suitable for large enterprises as it is for small businesses and startups. If your business requires AI that understands the context and can read emotional whitespace, Yell.ai is worth considering.

​Conclusion

Yellow.ai is one of a kind because it is changing how businesses engage. With Yellow's ECA, or emotional contextual AI features, it adds a personal touch when engaging with AI. Not only that, but Yellow Messenger is designed to be one scalable platform, and it does what it needs to do, whether that be automating or facilitating customer service, or facilitating a sales approach. It's important to review and revisit Yellow.ai with other platforms like Freshchat AI, Intercom, and HubSpot so you can find the platform that is most suitable for your requirements.

If you need a simple yet powerful chat-based tool, Freshchat AI is an amazing starting point. If your business is solely focused on B2B sales, consider Drift. If you're businesses need more sophisticated emotional intelligence through multi-channel support at scale, Yello.ai is worth considering.
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