Epicor ERP Software: Features, Benefits, Pricing, and More

Epicor Software is one of the best enterprise resource planning solutions available on the market. Based on the latest ERP, it simply streamlines and optimizes business processes, including the manufacturing and distribution industries. Epicor ERP offers customized solutions to various industries, especially making it a go-to choice for enterprises that want efficiency, scalability, and adaptability in a competitive market. This article will dive deep into what Epicor ERP software is, its key features, its benefits, industry-specific applications, and potential challenges.

What is Epicor ERP Software?

Epicor ERP is an integrated enterprise resource planning developed by Epicor Software Corporation to help businesses manage their core operations and functions, including supply chain management (SCM), customer relationship management (CRM), financial services, human capital management, and more. Epicor ERP is designed as a modular system to meet the special needs of industries such as manufacturing, distribution, construction, and services with flexibility.

How Does Epicor ERP Work?

Epicor ERP functions on the premise of bringing together multiple business processes in one place. It eliminates inefficiencies by combining data and workflow, maximizes collaboration, and provides real-time insights. Whether the system is on-premises or on the cloud, it helps companies manage all their resources, track production, handle finances, and make better decision processes.

Epicor Key Features and Functions

Epicor ERP is distinctive in its rich feature set, supporting diverse business needs:

1. Industry-Specific Solutions

Epicor ERP is designed with industry-specific capabilities, offering tailored solutions for sectors such as:

• Manufacturing

• Distribution

• Financial services

• Construction

• Professional services

2. Integrated Enterprise Resource Planning

Being modularly designed, Epicor ERP enables businesses to integrate these critical processes and ensure operations without a break between the departments.

3. Scalability and Flexibility

The scalability is very high and ranges from small to large enterprises. The flexibility allowed by Epicor Software means that businesses can adjust the software to their dynamic needs.

4. Advanced Analytics and Reporting

Epicor ERP offers state-of-the-art analytics capabilities and dashboards that give businesses the freedom to use and make decisions based on reliable data.

5. Deployment Options

The platform allows for multiple deployment models which are:

• On-premises

• Cloud-based solutions

• Hybrid setups

6. Mobile and Cloud Capabilities

Epicor ERP extends its functionality to mobile devices, allowing businesses to access data and manage operations remotely.

7. Customer Relationship Management (CRM)

Epicor's CRM module helps companies strengthen customer relationships by providing tools for sales, marketing, and customer service.

8. Human Capital Management (HCM)

The HCM feature supports employee lifecycle management, including recruitment, training, payroll, and performance evaluation.

9. Supply Chain Management (SCM)

Epicor ERP Streamlines Supply Chain Business Operations, From Procurement and Inventory Management Up to Demand Planning and Logistics.

Key Versions of Epicor Software

Epicor Software has progressively made a journey through different versions to keep pace with changes in business needs. Among them are:

Epicor 9: Legacy system with strong manufacturing and distribution support.

Epicor 10, or Epicor ERP: Better functionality, higher performance, and advanced scalability.

Epicor Kinetic: The Current version, Cloud First, focuses on Modern Design, Usability, and Advanced Analytics.

What Industries Run Epicor Systems?

Epicor ERP also enjoys applications in almost every type of industry. These include: 

Epicor ERP Software Support

Epicor ERP Software Support is designed to help businesses get the most out of their Epicor solutions through robust assistance and resources. Some of these support components include:

1. EpicCare Support Portal EpicCare is Epicor's self-support portal, where users can:

• Case Management: Submit and track support cases

• Knowledge Base: Search through articles, guides, and FAQs for self-service troubleshooting

• Product Information: Find documentation and updates related to your Epicor products.

To access EpicCare, log in at EpicCare.

2. Customer Success Hub The Customer Success Hub provides resources to enhance your Epicor experience, including:

• Training Materials: Explore the Epicor Learning Center for skill development.

• Support Webinars: Participate in webinars covering best practices and product updates.

• Single Sign-On Registration: Simplify access across Epicor portals by registering for single sign-on.

Visit the Customer Success Hub for more information.

3. Community Support Reach out to the Epicor user community via forums like the Epicor User Help Forum, where you can:

Talk About Topics: Join in the discussions on any Epicor product.

Get Advice: Learn from other users and experts.

4. More Support Options For extra assistance, contact third-party companies such as:

• SaberLogic: Provides services, which include Epicor support, training, development, and upgrades.

• PracticalTek: Determines EPICOR support, training, and consultancy.

• Index Infotech: Offers online Epicor technical support using a committed team of experts.

These resources help ensure that your business can utilize Epicor ERP Software in an optimum manner, complete with troubleshooting technical problems, optimizing system performance, and increasing user skills.

Epicor Software Pricing & Licensing

The cost of Epicor Software differs based on the deployment model, the number of users, and the module needed. The business has the option to select subscription-based pricing in cloud solutions or perpetual licenses for on-premises deployment. Although the upfront cost is a little higher, many organizations consider the long-run ROI when it comes to such software.

Some Pros & Cons of Epicor Software

No software solution is an exception. Here's a balanced review of the pros and cons of Epicor ERP.

Pros

• Reporting Functionality
  The reporting functionalities of the software help in making the right decisions for the business.

• Tailoring according to Industries
  Epicor offers tailor-made solutions for unique business requirements.

• Scalability and Flexibility
  Epicor ERP scales up with the business and ensures usability for the long run.

Cons

• Comprehensive Complexity in Implementation
  Epicor ERP deployment requires much time and effort.

• Inconsistent Support Quality
  Some users have reported variability in customer support quality.

• Upgrade Challenges
  Upgrades to newer versions or migration to the cloud can pose technical challenges.

• Learning Curve and Usability
  The software is powerful but needs training to be utilized efficiently.

Epicor ERP Partner Ecosystem

Epicor Software Corporation cooperates with an international network of partners in order to further expand its range of offerings. A key factor behind the success of Epicor ERP software lies in the Epicor ERP Partner Ecosystem.